Email Configuration

How to set up email notifications and customer invoices for your payment.

In most cases, site owners want to receive notifications during payment processing, such as when a payment is successful or failed, and even do some automation tasks with email.

Prerequisites

• WP SMTP provider works

• Webhook Configuration

Supported Emails

We currently offer notifications for three event types:

• Payment Succeeded

• Payment Failed

• Customer Invoice

These can be enabled/disabled and customized individually to match your site's style. Let us know if any other email notifications would be helpful for your workflow and we'll consider adding them.

When specifying recipient(s), you can enter multiple emails separated by commas. For example:

{customer.email}, [e-mail]

Supported Merge Fields:

The following merge tags can be used to dynamically insert data into the email content:

Note: Some fields may be empty depending on the payment type - for example, shipping details may be empty if no shipping required when collect payment information

{site_title}
{site_url}
{header_text}

{amount}
{description}
{currency}
{created}
{format_date}
{format_time}
{amount_currency}
{matedata}
{payment_method.type}
{payment_method.card.brand}
{payment_method.card.last4}
{customer.name}
{customer.email}
{customer.phone}
{customer.address.country}
{customer.address.state}
{customer.address.city}
{customer.address.line1}
{customer.address.line2}
{customer.address.postal_code}
{billing_detail.address.country}
{billing_detail.address.state}
{billing_detail.address.city}
{billing_detail.address.line1}
{billing_detail.address.line2}
{billing_detail.address.postal_code}
{shipping_detail.address.country}
{shipping_detail.address.state}
{shipping_detail.address.city}
{shipping_detail.address.line1}
{shipping_detail.address.line2}
{shipping_detail.address.postal_code}
{error.message}
{receipt.url}
{payment_intent_id}

Metadata merge field (Pro Only)

Metadata is a powerful feature that allows you to store all the submitted form data, which can be leveraged to populate email templates with field names. This information can also be found in the Stripe Dashboard.

The {metadata} is a formatted key-value string including the specified metadata (for checkout redirection) or form values (for payment form)

We can split them by giving an existing key. For example, if a form id key is called 'first_name', we can use it in email as {metadata.first_name}